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Incident Management

Best Practices to implement in Incident Management
Incident Management

Best Practices to implement in Incident Management

ByNeil Haran March 9, 2020February 16, 2021

They are like 5 stages of an incident: 1. Assess impact 2. Inform customers (statuspage) 3. Identify the issue 4. Mitigate the issue 5. Resolve the incident Then there’s followup and further work. Also important to note that (2) should be ongoing as you progress. Updating the status page should be done within reasonable periods…

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